Switch Medical provide service and maintenance contracts for systems you already have in place and those installed by us.
Maintenance support is critical to keeping your communications working and our support services are underpinned by a Service Level Agreement (SLA) which provides assurance to our customers, that faults are prioritised according to severity and resolved within a targeted fix time.
Maintenance support enables us to remotely access your system, resolve faults and undertake any re-programming requirements quickly and efficiently and in the event that a site visit is required customers with support are prioritised.
Our engineers are fully trained and qualified across the leading telephone systems and are committed to delivering the highest level of service.
Other benefits of Switch Medical support include:
- Automatic cover for all new system purchases
- Bespoke service level – Monday to Friday 8am to 6:30pm
- FOC technical help desk support
- FOC remote system changes where available
- Monthly payment plan
- Cover for all parts and labour including system handsets
- Manufacturer level support
- Fully certified system engineers
Peace of Mind – Service Assured
In addition to maintenance on the solutions we provide, Switch Medical customers benefit from Service Protect, that addresses the issues caused where data, networks and telephony are provided by multiple suppliers. With your permission, we will take on discussions between your multiple suppliers, providing you with a single point of contact, and removing the confusion around demarcation points and where the fault actually lies.