Deployed in over 1200 GP practices ​ across England and Wales​

Switch Medical’s industry leading & award-winning cloud-based phone system, Surgery Connect, is deployed in over 1200 GP practices across England and Wales, serving an estimated 10 million patients.

Teams Voice

Teams Voice from Switch Medical, now enables users to make and receive external calls via the Teams client to people outside the Teams environment. This means you can replace your existing phone system with Teams Voice, saving money and managing your organisation through Microsoft Office 365!


By December 2025, the traditional analogue phone network (the Public Switched Telephone Network, or PSTN) will reach the end of its life and newer digital technologies will take its place

Traditional telephony services –
The Big switch on to the Cloud

Committed to evolving communications from legacy to the cloud.

We’re with you every step of the step way to guide and implement your transition to telephony services that give you more.


Call Recording

Call recording helps protect the integrity of staff and patients. Recordings can play a major part in providing clarity of information to help resolve disputes and encourage mutual respect.

Call Reporting

Report on call traffic to maintain the highest level of service, improve answer times and manage call routing to minimise queue times and reduced abandoned calls.

Call Queuing & Wallboards

How practices manage inbound call traffic is essential if they are to provide the highest level of patient care, reduce call queuing times and eliminate abandoned calls.

Unified Solutions

Switch Medical are experts in the provision of hosted and on-premise business telephony solutions that enable effective communication, improve productivity. Our voice solutions protect you from costs associated with fraud with Voicesafe, are supported by high quality broadband, ethernet, GSM connectivity and a range of mobile devices to allow secure delivery of phone system applications, email and company data, to stay connected when away from the office.