Call recording and reporting provides essential information that can help improve the performance of your practice.
Recorded calls can be easily located, by day, date, time or telephone number, retrieved and listened to / played back as required.
Call recording not only helps protect the integrity of your personnel and patients, but can also help resolve disputes, monitor quality, demonstrate compliance and improve patient satisfaction.
Patient contact by telephone and the use of triage, has led to an increase in the requirement of call recording for absolute clarity who advised what, when and to whom.
Take a Glance – Download call recording fact sheet
GDPR Compliance Downlaod RecordX GDPR Module fact sheet
Essential reports provide essential information about inbound, outbound and missed calls to help you manage and monitor your call traffic, apportions costs and highlight most called numbers.
Missed calls can be identified and return and your practice can easily identify busy times of day, where extra staff or network queueing services may be beneficial.