Hosted Telephony

Hosted telephony is rapidly becoming the first choice for medical practices due to the flexibility the system offers and because there is no upfront capital expenditure required.

Hosted telephony is full of your favourite features that  make it easy to manage your call traffic. It offers a choice of stylish handsets, for clinical and administrative staff and an intuitive web portal, making hosted the ideal solution for single site, federating, merging and multi site practices.

Flexible

Take your handset anywhere and everywhere. Simply plug in at home, on another site or open your mobile app and calls can be transferred as easily as if you were at your standard place of work.  Add features as you need them and choose the number to present to callers when you dial out.

Reduce Costs

Charged as a single price per user, including FREE calls, with no need for ISDN rentals,  additional maintenance charges or upfront capital expenditure, hosted telephony can save costs and is easy to budget.

Easy to use

Web based admin portals make it simple to add and update user profiles for home based, office based and mobile staff at anytime.

Single touch login and logout enables staff to login and out of reception queues in an instant, to deal with urgent matters or handle busy call times.

Improve efficiency

Hosted telephony is the ideal solution for practices of all sizes, improving efficiency with useful features and reports to help you manage your communications.  Call logs provide details of  current and historic information to help you identify call patterns and prepare for busy times and holiday periods.

Hot desking enables staff to login and be accessible on the same number from multiple sites,  consulting rooms or when they are using a mobile phone,  which makes  it easy for the receptionist to locate the people they need.

Handsets with ‘park keys’, reception consoles and soft consoles  make it easy to find colleague, take and transfer calls.

Manage your communications

Call Statistics

Graphs and charts provide easy to interpret call statistics to help you track calls and make informed decisions about your call handling.

Call Queuing

Queue incoming callers with comfort messages and place in queue announcements. Improve service with live call stats that provide essential information which enables you to monitor activity, make changes to routing when needed and see what calls have been presented, answered, unanswered and those you need to return.

Clinical System Integration

Integrate with your  Clinical Systems and enable screen popping to better prepare staff, with information about who is calling and keep records updated with new number capture.

Wallboards

Use wallboards in public areas to demonstrate the efficiency of your practice and to provide essential information on waiting calls to receptionist teams.

Wallboards can be programmed to show the information most important to your practice and viewed on large screens and smart devices.  Display the number of calls answered, wait times and monitor number of calls queuing so you know when additional support is required.

Visit our resource center for useful guides and further information on our hosted telephony systems

You may also be interested in On premise and Call queuing