How to minimise lost calls at your practice

How to minimise lost calls at your practice

When it comes to missing a telephone call, no-one likes it! Whether you are the caller or the receiver it will always make you feel disappointed. Calls are important and losing calls can lead to patient frustration or worse, leaving them stuck with a potential injury which gets delayed or unanswered. In this article we […]

3 tips to improve your communications

3 tips to improve your communications

Do you feel your medical practice lacks the efficiency that others do? Finding some areas slow, staff productivity reducing and patients experiencing a poor service when they dial into the practice. Well, fear no more, as we have 3 simple tips which will help you overcome these challenges and improve your overall communications. Improve experience […]

How will the Stop Sell affect your surgery

How will the Stop Sell affect your surgery?

The ISDN Stop Sell has begun, and soon surgeries and businesses across the UK will be affected by this. With the switch off on the horizon now is a better time than ever to evaluate your current telecommunication technology and discover what alternative solutions can help to avoid any potential challenges. The switch off won’t […]

EMIS integration for your surgery

EMIS integration for your surgery

This integration feature, allow surgeries to become more efficient within the organisation by saving time. The integration can be used with call recording to record, and retrieve calls for future use, with easy-to-use information viewing within the software. When you integrate your clinical system, patient information is searched through the database to display a discrete […]

Telecoms for medical practices

Telecoms for medical practices

Communication is key when working within a medical practice, it is important that people are able to speak directly with patients, doctors and other staff members. Information can be vital and needs to be shared with very little to no mistakes. With the helped of a modern telephone system information can be dealt with carefully […]

Live wall boards with essential statistics

For many surgeries, the telephone is the primary source of technology used to communicate. Patients can call in to arrange appointments, find out test results and so much more, but how do you track calls that have been missed, and is there a way in which you can monitor busier periods of the day? The […]

How call recording can benefit your surgery

How call recording can benefit your surgery

Call recording has come a long way over the years to help benefit medical practices and businesses. It’s not a new mode of technology by any means, but the benefits of call recording have become more effective for enhancing the quality and efficiency of surgeries. The declining costs and the ease with which call recording […]

Upgrading your surgery with VoIP

What first comes to mind when you think of a telephone system for your practice? It is, a way of communicating verbally? What about a money-saving solution that boosts communication efficiency? Well with VoIP telephony you get just that and much more! Choosing to upgrade your surgeries telecoms to a VoIP telephony solution will be […]

Efficient communication at your surgery

Many things come to mind when thinking about essentials a surgery will have on-site – Doctors, GP’S, staff, medical equipment, but what about telephones? Think about it, telecommunication is a must for every surgery today, as it allows quick access for patients to be able to speak with someone within the GP. Whether it’s to […]